Swiss4Win Privacy Policy – Data Protection for Malaysian Players

To provide you with Swiss4Win's platform services, we collect several categories of personal data. The table below gives you a quick overview:

Swiss4Win collects your personal data through several different channels, depending on how you interact with our platform:

• Account Registration: When you register a new Swiss4Win account, you provide us directly with basic information such as your name, email address, phone number, and date of birth.
• Identity Verification (KYC): During the KYC process, you will be required to upload an identity document such as a copy of your MyKad or Malaysian passport so we can verify your identity and age.
• Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), our system records transaction details including the payment method used, amount, and transaction time.
• Platform Activity: While you use Swiss4Win — whether placing a bet on a Malaysia Super League match, playing baccarat in the Live Casino section, or checking BWF badminton odds — our system automatically records that activity as part of normal platform operations.
• Device & Browser: When you access Swiss4Win via smartphone or computer, your web browser automatically sends certain technical information — such as your IP address, device type, and browser version — to our servers.
• Communication with Us: When you contact the Swiss4Win support team via Live Chat or email, we retain records of those communications for troubleshooting and service quality improvement purposes.
• Cookies & Similar Technologies: Swiss4Win uses cookies and similar tracking technologies to enhance your experience — full details are provided in the cookies section below.

Swiss4Win uses collected personal data only for legitimate and specific purposes. We do not use your data for any purpose not stated in this policy without first obtaining your consent:

• Platform Service Delivery: To allow you to log in to your Swiss4Win account, place sports bets, play table games, access Live Casino, and use all other features on the platform.
• Identity & Age Verification: To ensure all Swiss4Win users are aged 18 or above and are real individuals, in line with compliance requirements and responsible gambling principles.
• Financial Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) securely and accurately, ensuring your funds reach the right destination within the promised timeframe.
• Account Security: To detect and prevent unauthorized access, fraud, suspicious activity, and other security threats that could compromise your Swiss4Win account and funds.
• Customer Support: This enables the Swiss4Win support team to assist you effectively when you contact us — account records and transaction history allow us to resolve issues more quickly.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and provide appropriate support to players who need it, including enforcing deposit limits and self-exclusion.
• Platform Improvements: Analysing aggregated usage data (without identifying individuals) to understand how players use Swiss4Win and to make meaningful improvements to the platform.
• Service Communications: Sending important notifications related to your account — such as deposit confirmations, security alerts, and significant policy updates.
• Marketing Communications (with consent): To send you information about relevant Swiss4Win promotions, bonuses, and offers — only where you have given your consent to receive such communications, and you may unsubscribe at any time.
• Legal Compliance: To fulfil applicable legal obligations in Malaysia, including anti-money laundering (AML) requirements and other relevant compliance obligations.

Swiss4Win does not sell your personal data to anyone. However, in the course of operating the platform, there are specific situations where your data may be shared with selected parties:

• Payment Processors: When you make a deposit or withdrawal using Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, the necessary transaction information is shared with the relevant payment service provider to process the transaction. These providers are governed by their own privacy policies and Malaysia's payment industry security standards.
• Game Software Providers: For Live Casino and table games, some gameplay session data may be processed by third-party software providers that supply the gaming platform to Swiss4Win. These providers are independently audited and are subject to strict data protection agreements with Swiss4Win.
• Technical Service Providers: Swiss4Win works with trusted cloud service and technical infrastructure providers to host and operate the platform. These providers may only access data to the extent necessary to deliver their technical services to Swiss4Win.
• Legal Authorities: Swiss4Win may be required to disclose certain data to the relevant authorities in Malaysia in response to a lawful official request, including in investigations involving financial crime or money laundering.

Protecting your personal data is a core operational priority at Swiss4WIN. We implement multiple layers of technical and organisational security controls to keep your data safe:

• Encryption in Transit: All communications between your device and Swiss4Win's servers are encrypted using TLS 1.3 with 256-bit SSL certificates — your data cannot be read by unauthorised parties while in transit over the internet.
• Storage Encryption: Sensitive data stored in Swiss4Win's databases — including identity verification details and financial information — is encrypted at rest using industry-recognised encryption standards.
• Strict Access Controls: Only Swiss4Win staff who require access to specific data to perform their duties may access it — the "need to know" principle is strictly enforced through a layered access control system.
• 24/7 Monitoring: Swiss4Win's automated security monitoring system operates around the clock to detect unusual activity or unauthorised access attempts and respond to them immediately.
• Regular Security Audits: Swiss4Win conducts regular security audits and penetration testing by independent security experts to identify and address vulnerabilities before they can be exploited.
• Staff Training: All Swiss4Win staff who handle personal data undergo regular data protection training to ensure they understand their responsibilities in safeguarding player privacy.

While we take every possible measure to protect your data, no digital security system can guarantee 100% protection at all times. You also play an important role by keeping your Swiss4Win account password confidential and not sharing it with anyone.

Swiss4Win does not retain your personal data indefinitely. Retention periods are determined based on the purpose for which the data was collected and applicable legal requirements:

• Active Account Data: Personal data on active accounts is retained for as long as your account remains active on Swiss4Win, and for a reasonable period following your last activity.
• Financial Transaction Records: Records of all deposits and withdrawals — including transactions made via Touch 'n Go, DuitNow, and other methods — are retained for a minimum of seven (7) years in accordance with applicable financial legislation in Malaysia.
• Betting History: Betting records and results are retained for a minimum of two (2) years from the transaction date for dispute resolution and compliance purposes.
• Identity Verification (KYC) Data: Submitted identity documents are retained for the duration the account remains active and for as long as required under applicable AML legal obligations.
• Communication Records: Live Chat logs and support emails are retained for two (2) years for reference and dispute resolution purposes.
• Closed Account Data: After an account is closed at a player's request, data not required for legal obligations will be deleted or anonymised within 90 days.

Swiss4Win uses cookies and similar tracking technologies to enhance your experience on our platform. Here is an overview of the types of cookies we use:

• Essential Cookies (Required): These cookies are essential for the Swiss4Win platform to function properly — they maintain your login session, store language preferences, and enable core security features. Without them, the platform cannot operate.
• Functional Cookies: These cookies save your preferences — such as your chosen odds format (decimal, American, or fractional), favourite sports display, and other display settings — so you don't have to reconfigure them every time you log in.
• Analytics Cookies: We use aggregated data on how players use Swiss4Win — most frequently visited pages, most popular features, and navigation patterns — to understand what is working well and what needs improvement. This data does not directly identify individuals.
• Security Cookies: These cookies help the Swiss4Win system identify and protect your account against unauthorised access, suspicious login attempts, and other security threats.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the Swiss4Win platform. For guidance on managing cookies in your specific browser, please refer to that browser's help documentation.

As a Swiss4Win player based in Malaysia, you have the following rights regarding your personal data. Swiss4Win respects and supports the exercise of these rights:

To exercise any of the rights above, submit a written request to support@swiss4win.click by stating the right you wish to exercise along with your account information. Swiss4Win will process your request within 30 days of receipt.

Swiss4Win pays particular attention to the protection of players' financial data given its sensitivity. Here are the details of how we handle your financial information:

• Malaysian Payment Methods: Swiss4Win only accepts and processes transactions through recognised Malaysian local payment methods — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, and other FPX-supported banks). All transactions are in Malaysian Ringgit (MYR).
• No Card Details Stored: Swiss4Win does not store credit or debit card details directly in our systems. All card-based transactions are processed entirely through payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard).
• Fund Segregation: Player funds held in Swiss4Win accounts are kept in accounts segregated from the company's operational funds, ensuring your money is always available for withdrawal.
• Secure Transaction Records: All deposit and withdrawal records are encrypted and stored in systems protected by strict access controls. Only staff who require access for customer support or compliance purposes are permitted to view these records.
• Fraud Detection: The Swiss4Win system automatically monitors transaction patterns to detect unusual activity that may indicate fraud or money laundering — this forms part of our protection measures for all players.

The Swiss4Win platform is intended exclusively for individuals aged 18 and above. Swiss4Win strictly prohibits the use of the platform by children or minors and takes active measures to prevent it.

We do not knowingly collect personal data from individuals under the age of 18. All registrants are required to confirm they are at least 18 years old at the point of registration, and we verify this through our KYC process, which requires a valid Malaysian identity document.

If you believe a minor has registered an account on Swiss4Win, please notify us immediately at support@swiss4win.click. Swiss4Win will investigate and, if confirmed, promptly close the account and delete all associated data.

Parents and guardians are responsible for ensuring that children in their care do not access the Swiss4Win platform. We encourage the use of parental control software and monitoring of your children's online activity.

Swiss4Win reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our platform services.

When we make material changes to this policy — particularly changes that affect how we use or share your personal data — we will notify you through:

• A clear in-platform notification on Swiss4Win when you log in;
• Email the address registered to your account; or
• A prominent notice on the swiss4win.click homepage.

You will be notified at least 14 days before any changes take effect, giving you sufficient time to review and understand them. Continued use of the Swiss4Win platform after the effective date constitutes your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account and request a withdrawal of any remaining balance.

The latest version of this Privacy Policy is always available on this page, with the "Last Updated" date displayed at the top of the document. We encourage you to check this page periodically to stay informed.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Swiss4Win handles your personal data, please contact us through the following channels:

• Dedicated Privacy Email: support@swiss4win.click — for all privacy and data protection enquiries and complaints. Please use the subject line "Privacy Complaint — [Your Account Number]" to help us process your request faster.
• Live Chat: Available directly within the Swiss4Win platform, 24 hours a day, 7 days a week — for general privacy inquiries that do not require in-depth investigation.
• Response Time: Swiss4Win is committed to responding to all privacy-related inquiries within 14 business days of receipt. For more complex complaints requiring investigation, we will keep you updated on progress within 30 days.

Our team operates in both Malay and English to ensure smooth communication for all Malaysian players. We value your trust in Swiss4Win and are committed to handling every privacy enquiry with full professionalism and transparency.